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Stainland Road Medical Centre Stainland RoadGreetland Halifax, HX4 8BDTel: 01422 374109
This continues to be a very difficult time for all of us and we thank you for your understanding and patience.
We are working hard at Stainland Road Medical Centre to provide care safely during coronavirus – adhering to NHS operational guidance. We are open - offering routine and non routine care but how this is offered may be different to pre-pandemic services.
If you need advice, please contact us by phone to be initially assessed rather than coming into surgery.
Please follow our safety advice if visiting us for a face to face appointment.
Do not come in to the surgery for your appointment if you have symptoms of coronavirus or are self isolating.
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Stainland Road Medical Centre is open and if you need to consult with your GP, please ring us on 01422 374109 or visit our website – our opening hours are 08.00 – 18.30, Monday to Friday. You can also call NHS 111 or use NHS 111 online (https://111.nhs.uk/). Please do not come to the surgery unless you have an appointment.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. On arrival for a pre-booked appointment please check in at the touchscreen and take a seat in our waiting area.
Phone lines – are busier, therefore please persevere if it takes a longer time to answer or you need to redial. We are sorry for this but please be reassured that we are working as hard as we can and we will answer your call. You may be asked to discuss your condition with our reception team first, to assess what will be most appropriate for you and which member of the health care team is best placed to help you. Please be reassured of your confidentiality at all times.
Safety. Measures are in place to keep you safe from infection during your visit to the surgery. We are working together safely behind the scenes, with appropriate social distancing and hygiene, as well as remotely. Ensuring footfall in and out of the surgery is limited helps to protect you, to protect us and crucially, to ensure we can staff the building and protect our service. However, please be reassured that we have contingency plans with neighbouring practices in our Primary Care Network (Calder and Ryburn) if our service is compromised.
Business as usual. We are offering routine and urgent care in the usual way – but this may be delivered differently, with increased use of telephone consultation backed up by Smartphone video link or photographs. If you are waiting for a check up – please be reassured that we will be in touch with you.
We understand during these difficult times that access to our service may seem more difficult. By way of explanation - currently, much of our work is via telephone consultation. Whilst on the face of it, this may sound ‘easier’ – our experience is that telephone consultation is time consuming and is taking longer. This is because we are having to take more time to gain sufficient information in order to come to a safe, clinical assessment. We may ask for photographs or a video consultation in addition to this, which takes time. In some cases, we may need to add an examination to complete our assessment, in which case a face to face appointment will also be offered.
The surgery may appear quiet in view of fewer patients in the building and staggering of appointments, for safety. However, we are working flat out behind the scenes and are consulting at pre Covid levels. And we have the added difficulty that our work is slowed up by the new ways of consulting as well as needing to clean down between patients seen face to face and don and doff PPE.
Tolerance - there are many frustrations for you and for us during this period. We aim to treat you with the utmost care and politeness and are working as hard as possible to look after you and offer excellent care. We realise that it may feel as if barriers have been put in your way whilst accessing care – however, we would ask that you treat us kindly and with respect. We will work together to overcome any difficulties. We are grateful for the support of our Patient Group throughout the pandemic. Thank you for your understanding.
During Coronavirus, the Acute Visiting Team will offer any necessary visits to your home following a telephone assessment with a GP. This team is staffed by an experienced team of paramedics and advanced nurse practitioners. We also have access to district nurses, community matron, specialist community nurses and social prescribing link workers who can all help to advise and support you. Video consultation, photographs and transport to surgery can be facilitated for you by arrangement.
If your change your address, telephone number or name please complete the change of details form and send or hand in to the surgery
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Hangover Take care of yourself .
Grazed knee Keep a well stocked
Go to nearest Pharmacy
Pharmacists are highly trained
healthcare professionals and can
give you advice on illnesses and
For minor ailments (see below) medicine you need to treat them .
Sprain; strain or muscle pain
Heartburn and Indigestion
Insect bite and sting
Minor skin conditions
Being sick Call your GP :
Ear pain Your local GP surgery will provide
Stomach bugs a wealth of services; advice ,
Backache assessment, prescriptions
examinations and much more .
NHS WALK-IN-CENTRE OR MINOR INJURIES UNIT
Cuts Go to the nearest walk-in-centre
Strains Or minor injuries unit :
Rashes Located throughout the region
Sprains they assess and treat minor
injuries and illnesses .
The Nearest Walk In Centre is,
Park Community Practice, Horne Street Medical Centre,
Hanson Lane, Halifax HX1 5UA 01422 399858
Weekends 8am till 8pm
Bank Holidays 8am till 8pm
Unexpected Sickness Ring 111 free including mobiles
Severe Pain When it’s not a 999 Emergency
Worsening Health Condition But you need medical help fast .
Unwell 24 hours a day.
Unsure Via text phone call 18001 111
You think you need to go to A&E or another NHS urgent care service.
You don't know who to call for medical help or don’t have a GP to call.
You require health information or reassurance about what to do next.
For immediate, life-threatening emergencies, continue to call 999
A&E OR 999
Choking Go to A&E or ring 999
Chest pain Accident and Emergency
Severe bleeding Departments provide immediate
head injury/blacking out Emergency care in very serious
Overdose Or life-threatening situations .
Suspected broken bone
In an emergency you should go directly to your local A&E department/dial 999
Generally you should treat the situation as an emergency if:
· The person has stopped breathing or their heart has stopped.
· The person is experiencing severe chest pain or is having trouble breathing.
· There is severe bleeding from any part of the body.
· The person is, or has been unconscious.
· There has been a serious head injury.
· The person has a severe burn/scald.
· The person has a severe allergic reaction.
· The person has a numbness or weakness down one side/ or has problems understanding what you are saying.
· There is suspected broken bone or dislocation.
· The person is experiencing severe stomach ache that cannot be treated by over-the-counter remedies.
· The person has overdosed or poisoned themselves.
If you have been a member of the armed forces for more than one day please tell you're GP; you may be entitiled to priorIty NHS treatment!
If you are a carer who looks after someone who is ill, frail, disabled or mentally ill ask for a carers identification and referral form, which you can complete to let us know about your caring responsibilities.
see further information Carers Direct click the link
It is not appropriate to see GP/Nurse Practitioner for the following:
If you have any of the above, please contact the surgery to book an appointment with the Nurse or Health Care Assistant.
The Nurse Practitioner runs a minor ailment clinic every morning. This is a deal with acute minor illnesses. To allow this minor ailment clinic to run effectively only ONE acute problem can be dealt with during this appointment.
Nurse/Health Care Assistant appointment duration varies depending on the conditions/treatment. These can vary from 10-40 minutes. Therefore we require you to call the surgery to book the appropriate appointment with one of our receptionists.
In order to provide you with the best care, we require all patients with more than one problem to book a double appointment by ringing the surgery. Please note if you book an appointment online, only one problem will be dealt with.
Please see 'opening times' tab that shows which days each GP works. Please note that the GP may be on call and therefore not available for routine appointments.
Appointments become available on a daily basis. These are staggered over a four week period to allow appointments that are needed over the next few days to weeks.
If you require a routine appointment and this is not available when you check online/ring the surgery, please try again as these may become available later.
It is really important that you cancel your appointment as soon as you can; it is never too late as these appointments can be used for other patients. You can call the surgery or cancel online.
Repeated failure to notify us may result in you being asked to leave the practice. (Please see Appointments- missed appointments).
For you to be given the appropriate appointment it is important to ask the nature of the problem. This is to avoid you being booked with the wrong type of clinician and wasting your time.
Please note all our staff are trained and work to NHS confidentiality protocols.
Our Nurse Practitioner runs a minor ailment clinic in the morning. If you have a single, acute minor illness it would be appropriate for you to book an appointment online or by telephone. There are appointments available on a daily basis and can be booked for the following day.
Please be aware you can see the Pharmacist for minor ailments as part of the minor ailment service. If after consultation with the Pharmacist you require any medicines these will be provided free if you do not pay for your prescriptions. Please collect an Access card from surgery.
Please see 'Choose Well section' for a list of conditions which are suitable for the Minor Ailment Clinic.