Practice Charter

The Responsibilities of the Practice

To give you absolute confidentiality and privacy in accordance with professional guidelines.

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you the most appropriate care by suitably qualified staff.

To provide you with urgent care when you need it during the times we are open.

To  refer you to a consultant acceptable to you when necessary.

To give you access to your health records, subject to any limitations in the law.


Your Responsibilities as a Patient

To treat all staff with respect and courtesy at all times. The Practice will not tolerate any form of verbal or physical abuse.

To ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity. If a home visit may be required please make this request before 11 o’clock in the morning.

To  ask for an out of hours visit only when necessary.

To keep your appointments and to make separate appointments for each patient wishing to see the Doctor, One appointment per problem.

To  let us know when you change your address or telephone number.

To be patient when the health worker you have come to see is delayed for any reason.