Patient records are extremely confidential and notes are only shared externally with those involved with the patients care e.g. hospital consultants.

Patients must give their consent if information is requested from other organisations e.g. insurance companies.

How to get your medical records

Medical records hold information about you. They are also sometimes called health records.

You’ll have separate records for any NHS service you go to including your GP surgery, hospital, dentist or opticians.

How to get your record depends on which record it is.

How to get your GP record

Your GP record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically be given access to more information added to their GP record from November 2022 onwards. This includes letters, test results and appointment notes.

Some people may also have access to information added to their GP record before this date.

You can access your GP record and nominate someone you trust to access it too.

Important information:

Some types of information are automatically uploaded to your medical record and there may be occasions when this is displayed before a clinician has had chance to review and discuss an outcome with the patient.

Patients will not be able to see all entries on their record. This is because some types of information that is entered by other health care professionals will not be visible on the online patient record.

The Responsibilities of the Practice

To give you absolute confidentiality and privacy in accordance with professional guidelines.

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you the most appropriate care by suitably qualified staff.

To provide you with urgent care when you need it during the times we are open.

To  refer you to a consultant acceptable to you when necessary.

To give you access to your health records, subject to any limitations in the law.

Your Responsibilities as a Patient

To treat all staff with respect and courtesy at all times. The Practice will not tolerate any form of verbal or physical abuse.

To ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity. If a home visit may be required please make this request before 11 o’clock in the morning.

To  ask for an out of hours visit only when necessary.

To keep your appointments and to make separate appointments for each patient wishing to see the Doctor, One appointment per problem.

To  let us know when you change your address or telephone number.

To be patient when the health worker you have come to see is delayed for any reason.